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.Information to have ready before calling us to book your Airport journeys.

 
 
 
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When booking an Airport journey we require some important information that will assist us in making sure that your journey goes as smoothly as possible.  Please have the following information to hand before calling us, thank you.
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1) A mobile telephone number that we can give to our drivers (very important when picking up at Airports.)
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2) Return flight number if we are picking you up from an Airport.  We do not require an outbound flight number from the UK.
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3) Country of origin of your flight returning back into the UK.
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4) The exact time that your return flight lands back into the UK, this is so that we   can look on the live flight schedules on the internet to see if your flight is on time.  We do not require the time you think you will be out of the terminal, we estimate this based on experience and the number of people being picked up.
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5) When being picked up from Kettering or the local area to go to an Airport, please tell us what time you want to arrive at the airport and not what time your flight takes off!  It is pointless to give us your flight take off time, what is important is what time you want to arrive at the Airport, if we know this, we can work back from that time to work out the time you should be picked up this end.  We take customers to the Airport everyday so we are pretty accurate with our timings.
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Occasionally problems do occur when we pick customers up from Airports however, the majority of problems are caused due to wrong information being given to us by the person booking the journey.  Some of these problems are caused by the following:
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1) Customers given us the time that their flight takes off from it's origin rather than the exact time that it lands back into the UK.
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2) Customers given us an incorrect flight number.
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3) Customers given us the estimated time they think they will exit the terminal building rather than the exact time the in bound flights is scheduled to land back into the UK.
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Customers given us a wrong mobile phone number or forgetting to take the phone with them or forgetting to take a charger with them on holiday so consequently they cannot call our driver at the Airport.
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Customers not going to the agreed pickup point and consequently our driver has difficulty locating the customer/s.
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Please note that 99.9% of our customers are picked up smoothly and without problems!  If you ensure that you give us the correct information when booking your Airport journey you will also be picked up without any problems.
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Choice of Pickup arrangement:
Able cars & taxis offers our customers two methods of pickup arrangement which we will give you the choice of when you are making your booking.  Please note that the majority of customers op for option one as it is cheaper but might not be suitable for elderly people or people visiting the UK for the first time.
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Option 1 - (Included in the price.)
When you arrive back into the UK and turn on your mobile phone, you will receive a text message from our driver who will be waiting just outside of the Airport and normally 2 minutes away.  The text message will inform you of the drivers name and his mobile number.  It is very important that you do not call our driver as soon as you land but wait until you are at the pickup point and then call him.  We normally ask you to make your way to the pavement outside of departures (not arrivals) this is normally one level up or down or in the case of smaller Airports such as Birmingham, Luton and East Midlands it will be the exact same spot that we dropped you off.  Once at the pickup point you can call our driver who will drive round to pick you up. If for some reason you do not receive a text message you can call our office on: 01536 515151 and we will inform our driver that you are ready to be picked up.  Please also note that we do not know which of our drivers will be picking you up until the day of your pickup so we cannot give you this information in advance.
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Option 2 - Meet & Greet Service, Cost:  An additional £10.00
This option is suited and preferred mostly by elderly people who require assistance with luggage and who might find it difficult navigating around Airports and Business customers arriving into the UK for the first time. We also offer this service to all of our other customers.  A meet & Greet service is exactly as it suggests!  Our driver will park up in the Airports short stay car park, wait in the arrivals hall displaying your name so that you can easily identify him and he will assist you with your luggage as well as take you to the vehicle.  Please note that the £10 fee is mainly to cover our parking charges at the Airports.
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Testimonials: Please read our testimonials by Clicking here to see what other customers have written about their experience with able cars & taxis, thank you.